Returns Policy — EternaCards Skip to content
⚡ Pokemon Surging Sparks Pre-Orders - Available Now! ⚡
⚡ Pokemon Surging Sparks Pre-Orders - Available Now! ⚡

Returns Policy

In-Stock Item Cancellations 

Orders can be cancelled before dispatch but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction was made. 

If you need to cancel/amend/return your order after the time of dispatch, please read below. 

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For avoidance of doubt - any orders that have been opened from their original packaging cannot be returned, due to the nature of the product. 

Please do not swap our cards or send us back counterfeit products as we will not issue a refund.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Shipping costs are non-refundable. 


Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at nathan@eternacards.co.uk


Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at nathan@eternacards.co.uk.


Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should email us at nathan@eternacards.co.uk requesting return address.

You are responsible for paying for your own shipping costs for returning your item. Shipping costs for returns and refunds are non-refundable. 

EternaCards can not be held responsible for any supplementary costs incurred by a customer caused by a delayed/lost/misrouted orders.

Depending on where you live, the time it takes for your exchanged product to reach you, may vary. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

x